Job Application / Resume Submission FAQ
1. I am using Internet Explorer, but I am unable to submit my application.
 

Please ensure that the version of your Internet Explorer is 6.0 & above, with the Internet Settings configured properly. If you require to download the latest version of Internet Explorer, please visit Microsoft Website (http://www.microsoft.com/windows/ie/).

Please download the document for the Internet Explorer Settings HERE.

** You need an Adobe Acrobat Reader to view the file(s) above.

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2. After clicking on the "Submit" button, nothing happens. The page still displays the Online Application Form.
 

Please ensure that you are using Internet Explorer 6.0 & above (If you do not have Internet Explorer, you can download the latest Internet Explorer from Microsoft) with the following settings:

  • All Pop-up Blockers are DISABLED. This includes Pop-up Blockers provided by Google Toolbar, Yahoo! Toolbar etc.
  • Cookies are ENABLED and allow SESSION COOKIES; and
  • Active Scripting is ENABLED.

Please download the document for the Internet Explorer Settings HERE.

** You need an Adobe Acrobat Reader to view the file(s) above.

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3. After clicking on the "Submit" button, a blank page was displayed instead of confirmation page.
 

Please ensure that you are using Internet Explorer 6.0 & above and that your Cookies are ENABLED and allow SESSION COOKIES. You can download the latest Internet Explorer from Microsoft.

Please download the document for the Internet Explorer Settings HERE.

** You need an Adobe Acrobat Reader to view the file(s) above.

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4. System displays an error message "Please correct the field(s) with red exclamation mark(s) (!). You can click on the exclamation mark for instruction and input relevant information."
 

Please locate the Red Exclamation Mark(s) throughout the entire Online Application Form and click on the Red Exclamation Mark to view the Error Message.

You may need to scroll to the right for more columns and search for the Red Exclamation Mark(s) if necessary.

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5. After clicking on the "Submit" button, I received a Red Exclamation Mark at the NRIC / Passport No. field. The error states "Invalid NRIC!".
 

If you are entering a Singapore Identification Number (NRIC / FIN / UIN), please ensure that the value entered does not include spaces ( ) or dashes (-) or slashes (/\) and is in one of the following formats:

  • S1234567X;
  • T1234567X;
  • F1234567X; or
  • G1234567X

** If you have applied to any position within the respective Career Portal previously or have deposited your resume with them before, please log in as a Returning Applicant as your record already exists with the respective Career Portal.

** If you have forgotten the Email Address you registered previously, please click HERE.

** If your Registered Email Address is no longer in use, please click HERE.

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6. After clicking on the "Submit" button, I received a Red Exclamation Mark at the NRIC / Passport No. field. The error states "Duplicate NRIC!".
 

You may have previously submitted an application or deposited your resume at the Career Portal. As you are an existing applicant with the respective Career Portal, you cannot submit your application as a New Applicant.

Please log in as a Returning Applicant to apply for the current position. If you encounter difficulties in logging in and submitting your application as a Returning Applicant, you may refer to the Returning Applicant FAQ.

** If you have forgotten the Email Address you registered previously, please click HERE.

** If your Registered Email Address is no longer in use, please click HERE.

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7. My Text Resume is less than 8000 characters, but when I copied into the Application Form's Text Resume Box, system keeps prompting me it exceeded 8000 characters!
 

If you are copying from Microsoft Word (or any other Formatting Word Processors) and pasting into the Text Resume Box, please ensure that all formatting (such as Tables, Bullets etc) are removed before copy-and-paste. This is because Microsoft Word (or any other Formatting Word Processors are in Rich Text formats, whereas the Internet Standard HTML is in Plain Text formats. Thus, there will be a puff up in the number of characters when copying from Microsoft Word to the Internet's Text Box.

Tip: To count the number of characters in your resume, it is recommended to use a Plain Text Character Count tool instead of using the Microsoft Word's Character Count tool.

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If none of the above questions apply to your current situation, please click HERE to submit a ticket to our Helpdesk for technical assistance.

** Please note that we do not handle any job applications or resumes on behalf of any company due to data proprietary rights.

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