JobsDB Dimension Internet Helpdesk Centre

Welcome to JobsDB Dimension Internet Helpdesk Centre

If you are applying to any company listed in Featured Companies, our Internet Helpdesk Centre may be able to help you if you encounter difficulties in submitting your job application.

You may refer to the "Frequently Asked Questions" section below for quick troubleshooting of your problem.

We also offer a "Step-by-Step Troubleshooting Wizard" that will check for your system compatibility to use the Career Portal.

General FAQ
1.	How do I get started with the Career Portal?
2.	How do I apply for a position and submit my resume?
3.	What are the system requirements of the Career Portal?
4.	What are the required internet browser settings of the Career Portal?

Confirmation Page / Acknowledgement Page FAQ
1.	How do I know if my application has been successfully submitted?
2.	What should I do if I do not receive an acknowledgement email in my Inbox?
3.	How can I ensure that subsequent emails will be sent to my Inbox?
4.	There is no confirmation / acknowledgement page displayed and I did not receive any acknowledgement email. What should I do?
5.	I have checked and verified all Internet Explorer Settings to be correct, but I am still unable to submit my job application. What should I do?

Job Application / Resume Submission FAQ
1.	I am using Internet Explorer, but I am unable to submit my application.
2.	After clicking on the "Submit" button, nothing happens. The page still displays the Online Application Form.
3.	After clicking on the "Submit" button, a blank page was displayed instead of confirmation page.
4.	System displays an error message "Please correct the field(s) with red exclamation mark(s) (!). You can click on the exclamation mark for instruction and input relevant information."
5.	After clicking on the "Submit" button, I received a Red Exclamation Mark at the NRIC / Passport No. field. The error states "Invalid NRIC!".
6.	After clicking on the "Submit" button, I received a Red Exclamation Mark at the NRIC / Passport No. field. The error states "Duplicate NRIC!".
7.	My Text Resume is less than 8000 characters, but when I copied into the Application Form's Text Resume Box, system keeps prompting me it exceeded 8000 characters!

Returning Applicant FAQ
1.	What is Returning Applicant and how does it works?
2.	I have logged in as a returning applicant, but the system displays a blank application form after login. Does not the system capture my previous submitted data?
3.	I have entered my Email Address and Password. After clicking on the Login button, the system brings me back to the Login Page.
4.	I have forgotten my Password. What should I do?
5.	I have forgotten my Registered Email Address and Password. What should I do?
6.	My Registered Email Address is no longer in use and I have forgotten my Password. What should I do?

View ALL Frequently-Asked Questions

If none of the above questions apply to your current situation, please click HERE to submit a ticket to our Helpdesk for technical assistance.

** Please note that we do not handle any job applications or resumes on behalf of any company due to data proprietary rights.