General FAQ
1. How do I get started with the Career Portal?
 

The following flowchart illustrates the different options and flow in the Career Portal:

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2. How do I apply for a position and submit my resume?
 

To apply for a position listed in the portal, click on the desired Job Title at the Job Listings Page and then click on the "Apply" button at the bottom of the Job Details Page.

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3. What are the system requirements of the Career Portal?
 

The Career Portal is best supported using Internet Explorer 6.0 & above, on Windows Platform. You can download the latest Internet Explorer from Microsoft.

If you are using operating systems such as Macintosh, Linux or browsers such as Firefox, Opera or Netscape, please use a different computer that has Internet Explorer 6.0 and Windows installed. You can download the latest Internet Explorer from Microsoft.

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4. What are the required internet browser settings of the Career Portal?
 

Internet Browser must be Internet Explorer 6.0 & above. You can download the latest Internet Explorer from Microsoft.

  • All Pop-up Blockers are DISABLED. This includes Pop-up Blockers provided by Google Toolbar, Yahoo! Toolbar etc.
  • Cookies are ENABLED and allow SESSION COOKIES; and
  • Active Scripting is ENABLED.

Please download the document for the Internet Explorer Settings HERE.

** You need an Adobe Acrobat Reader to view the file(s) above.

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Confirmation Page / Acknowledgement Page FAQ
1. How do I know if my application has been successfully submitted?
 

Upon successful submission, the acknowledgement page will be displayed, and at the same time you will also receive an acknowledgement email in your Inbox.

If you see a blank page displayed after submission, this is due to incorrect Cookies Settings. Please check your Inbox for the acknowledgement email and ensure that you are using Internet Explorer 6.0 & above with the Internet Settings configured properly. You can download the latest Internet Explorer from Microsoft.

Please download the document for the Internet Explorer Settings HERE.

** You need an Adobe Acrobat Reader to view the file(s) above.

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2. What should I do if I do not receive an acknowledgement email in my Inbox?
 

Please check if the acknowledgement email has accidentally been channelled to the Spam folder (** The name of this folder may vary between Email Providers).

Depending on your Email Provider's Spam Policy, all emails residing in Spam folder will be permanently deleted after a period of time.

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3. How can I ensure that subsequent emails will be sent to my Inbox?
 

In order to allow subsequent emails to be sent to your Inbox instead of Spam folder, mark the Acknowledgement Email as "Not Spam" and add the Sender to your Address Book.

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4. There is no confirmation / acknowledgement page displayed and I did not receive any acknowledgement email. What should I do?
 

Please ensure that you are using Internet Explorer 6.0 & above with the Internet Settings configured properly. You can download the latest Internet Explorer from Microsoft.

Please download the document for the Internet Explorer Settings HERE.

** You need an Adobe Acrobat Reader to view the file(s) above.

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5. I have checked and verified all Internet Explorer Settings to be correct, but I am still unable to submit my job application. What should I do?
 

Your Internet Cache needs to be cleared before proceeding to submit your job application.

Please download the document for the Clearing Internet Cache HERE.

** You need an Adobe Acrobat Reader to view the file(s) above.

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Job Application / Resume Submission FAQ
1. I am using Internet Explorer, but I am unable to submit my application.
 

Please ensure that the version of your Internet Explorer is 6.0 & above, with the Internet Settings configured properly. If you require to download the latest version of Internet Explorer, please visit Microsoft Website (http://www.microsoft.com/windows/ie/).

Please download the document for the Internet Explorer Settings HERE.

** You need an Adobe Acrobat Reader to view the file(s) above.

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2. After clicking on the "Submit" button, nothing happens. The page still displays the Online Application Form.
 

Please ensure that you are using Internet Explorer 6.0 & above (If you do not have Internet Explorer, you can download the latest Internet Explorer from Microsoft) with the following settings:

  • All Pop-up Blockers are DISABLED. This includes Pop-up Blockers provided by Google Toolbar, Yahoo! Toolbar etc.
  • Cookies are ENABLED and allow SESSION COOKIES; and
  • Active Scripting is ENABLED.

Please download the document for the Internet Explorer Settings HERE.

** You need an Adobe Acrobat Reader to view the file(s) above.

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3. After clicking on the "Submit" button, a blank page was displayed instead of confirmation page.
 

Please ensure that you are using Internet Explorer 6.0 & above and that your Cookies are ENABLED and allow SESSION COOKIES. You can download the latest Internet Explorer from Microsoft.

Please download the document for the Internet Explorer Settings HERE.

** You need an Adobe Acrobat Reader to view the file(s) above.

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4. System displays an error message "Please correct the field(s) with red exclamation mark(s) (!). You can click on the exclamation mark for instruction and input relevant information."
 

Please locate the Red Exclamation Mark(s) throughout the entire Online Application Form and click on the Red Exclamation Mark to view the Error Message.

You may need to scroll to the right for more columns and search for the Red Exclamation Mark(s) if necessary.

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5. After clicking on the "Submit" button, I received a Red Exclamation Mark at the NRIC / Passport No. field. The error states "Invalid NRIC!".
 

If you are entering a Singapore Identification Number (NRIC / FIN / UIN), please ensure that the value entered does not include spaces ( ) or dashes (-) or slashes (/\) and is in one of the following formats:

  • S1234567X;
  • T1234567X;
  • F1234567X; or
  • G1234567X

** If you have applied to any position within the respective Career Portal previously or have deposited your resume with them before, please log in as a Returning Applicant as your record already exists with the respective Career Portal.

** If you have forgotten the Email Address you registered previously, please click HERE.

** If your Registered Email Address is no longer in use, please click HERE.

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6. After clicking on the "Submit" button, I received a Red Exclamation Mark at the NRIC / Passport No. field. The error states "Duplicate NRIC!".
 

You may have previously submitted an application or deposited your resume at the Career Portal. As you are an existing applicant with the respective Career Portal, you cannot submit your application as a New Applicant.

Please log in as a Returning Applicant to apply for the current position. If you encounter difficulties in logging in and submitting your application as a Returning Applicant, you may refer to the Returning Applicant FAQ.

** If you have forgotten the Email Address you registered previously, please click HERE.

** If your Registered Email Address is no longer in use, please click HERE.

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7. My Text Resume is less than 8000 characters, but when I copied into the Application Form's Text Resume Box, system keeps prompting me it exceeded 8000 characters!
 

If you are copying from Microsoft Word (or any other Formatting Word Processors) and pasting into the Text Resume Box, please ensure that all formatting (such as Tables, Bullets etc) are removed before copy-and-paste. This is because Microsoft Word (or any other Formatting Word Processors are in Rich Text formats, whereas the Internet Standard HTML is in Plain Text formats. Thus, there will be a puff up in the number of characters when copying from Microsoft Word to the Internet's Text Box.

Tip: To count the number of characters in your resume, it is recommended to use a Plain Text Character Count tool instead of using the Microsoft Word's Character Count tool.

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Returning Applicant FAQ
1. What is Returning Applicant and how does it works?
 

When new applicants or candidates submitted their resume at the Career Portal (either via Job Application or Deposit Resume), the candidate resume information is captured into the respective Company's database.

Returning Applicants are then able to login to their accounts at the Career Portal for subsequent job applications and update their resumes. This minimises the data entry time taken to complete the resume and applicants / candidates can also view their Application History at some of the Career Portals.

To ensure that applicants and candidates can have continuous experience with the Career Portal, the Career Portal tracks candidates by Email Address and NRIC / Passport No. Therefore if the returning applicant has forgotten his / her registered email address, he / she can submit a request to our Helpdesk to retrieve his / her record.

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2. I have logged in as a returning applicant, but the system displays a blank application form after login. Does not the system capture my previous submitted data?
 

Yes, the system does capture your previous submitted data and saves into the database. Please rest assured that your data is not lost.

You may have used the WRONG Internet Browser or have cookies DISABLED in your Internet Settings, that causes this error.

Please ensure that you are using Internet Explorer 6.0 & above to login as a Returning Applicant and configure your Internet Explorer Settings (download this document for Internet Explorer Settings). You can download the latest Internet Explorer from Microsoft.

After that, please clear your Internet Cache (download this document for Clearing Internet Cache) before trying to login again.

** You need an Adobe Acrobat Reader to view the files above.

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3. I have entered my Email Address and Password. After clicking on the Login button, the system brings me back to the Login Page.
 

There may be some mis-configurations with your Internet Settings, especially the setting for Active Scripting must be ENABLED.

Please ensure that you are using Internet Explorer 6.0 & above to login as a Returning Applicant and configure your Internet Explorer Settings (download this document for Internet Explorer Settings). You can download the latest Internet Explorer from Microsoft.

After that, please clear your Internet Cache (download this document for Clearing Internet Cache) before trying to login again.

** You need an Adobe Acrobat Reader to view the files above.

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4. I have forgotten my Password. What should I do?
 

Please click on the Forgot Password link on the Career Portal (usually situated below the Returning Applicant Login), and enter your Registered Email Address.

A new password will be generated and emailed to your Registered Email Address.

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5. I have forgotten my Registered Email Address and Password. What should I do?
 

Please submit a request to our Helpdesk to retrieve your Registered Email Address and reset your Password.

Following information are required from you:

  • Full Name
  • NRIC / Passport No.
  • Date of Birth (dd-mmm-yyyy)
  • Name of Company you are applying to
  • Position you are applying for, including Job Reference No. (if any)

** Our Helpdesk will email you your Registered Email Address and reset Password.

Please also ensure that you are using Internet Explorer 6.0 & above and that your Internet Settings are configured properly (download this document for Internet Explorer Settings) before logging in as a Returning Applicant. You can download the latest Internet Explorer from Microsoft.

** You need an Adobe Acrobat Reader to view the files above.

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6. My Registered Email Address is no longer in use and I have forgotten my Password. What should I do?
 

Please submit a request to our Helpdesk to retrieve your Registered Email Address and reset your Password.

Following information are required from you:

  • Full Name
  • NRIC / Passport No.
  • Date of Birth (dd-mmm-yyyy)
  • Name of Company you are applying to
  • Position you are applying for, including Job Reference No. (if any)

** After our Helpdesk emails you the old Registered Email Address and reset Password, you need to log in as a Returning Applicant FIRST before updating your Email Address.

Please also ensure that you are using Internet Explorer 6.0 & above and that your Internet Settings are configured properly (download this document for Internet Explorer Settings) before logging in as a Returning Applicant. You can download the latest Internet Explorer from Microsoft.

** You need an Adobe Acrobat Reader to view the files above.

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If none of the above questions apply to your current situation, please click HERE to submit a ticket to our Helpdesk for technical assistance.

** Please note that we do not handle any job applications or resumes on behalf of any company due to data proprietary rights.

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